Mockup Camera — Support

Need help? Email support@byteces.com — we usually reply within 2 business days.

Tips for the best results

Use good, even lighting and move your iPhone slowly for a few seconds when the camera opens.
For mugs, bottles and cans, stand the object on a table and look slightly down at it.
Tap anything to pin the design there; tap the chip at the top to go back to automatic mode.
Use Adjust → Realism to tune light, texture and shine.
iPhone Pro models with LiDAR detect curved objects most accurately.

The design doesn't appear. Make sure camera access is on in Settings → Mockup Camera, and point at a textured surface in good light.

Captures aren't saved. Allow "Add Photos Only" in Settings → Mockup Camera → Photos.

Videos have no sound. Allow microphone access in Settings → Mockup Camera.

Purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com.

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